privacy policy

Who we are

Ryan Kemp Civils and Landscaping is a landscaping and groundworks contractor based in Melton Mowbray, Leicestershire. We are the data controller for the personal information we collect about you.

If you have any questions about this policy or how we handle your data, please contact us via the details on our Contact page.

What information we collect

We collect information you provide directly to us, including your name, email address, phone number and address when you contact us through our website, by phone or by email to request a quote or ask a question.

We may also collect information automatically when you visit our website, including your IP address, browser type and pages viewed. This is collected through standard web analytics tools and is used in aggregated, anonymous form to help us understand how the site is used.

How we use your information

We use your personal information to respond to your enquiries, provide quotations, carry out work you have instructed us to do, and communicate with you about your project.

We may also use your contact details to follow up after a project is complete to check you are satisfied with the work. We will not send you marketing emails without your consent.

The legal basis for processing your data is our legitimate interest in running our business and fulfilling contracts with our clients, and your consent where required (for example, for marketing communications).

How long we keep your data

We keep enquiry and project records for up to six years to comply with tax and accounting obligations. If you request a quote but no work is carried out, we will retain your details for up to 12 months and then delete them, unless you ask us to remove them sooner.

Sharing your information

We do not sell or share your personal data with third parties for their own marketing purposes.

We may share data with third-party service providers who help us run our business, such as our website host, email provider and accounting software. These providers are bound by data processing agreements and are only permitted to use your data for the specific services they provide to us.

We may disclose your data if required to do so by law or in response to a valid request from a law enforcement authority.

Cookies

Our website uses cookies to help it function and to understand how visitors use it. A cookie is a small text file stored on your device when you visit a website.

We use essential cookies that are required for the website to work, and analytics cookies that help us understand which pages are visited and how visitors find the site. Analytics data is anonymised and aggregated.

You can control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

Your rights

Under UK GDPR, you have the right to access the personal data we hold about you, correct any inaccuracies, request deletion of your data, object to or restrict how we process it, and request a copy of your data in a portable format.

To exercise any of these rights, contact us in writing using the details on our Contact page. We will respond within 30 days. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data correctly.

Security

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Our website uses HTTPS encryption for data in transit. We do not store payment card details.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

This privacy policy was last updated in 2025. For any queries, contact us via the details on our Contact page.