terms & conditions

Introduction

These terms and conditions apply to all work carried out by Ryan Kemp Civils and Landscaping ("we", "us", "our") for clients ("you", "your"). By accepting a quote or allowing work to begin, you agree to these terms.

Quotations and Estimates

All quotations are valid for 30 days from the date of issue. A quotation is a fixed price for the work described. An estimate is an approximate cost and may vary depending on site conditions or unforeseen circumstances.

Quotations are based on the information available at the time of the site visit. If additional work is required beyond what was originally agreed — for example, if unexpected ground conditions or drainage issues are discovered — we will discuss this with you before proceeding and provide a revised price.

Accepting a Quote

Acceptance of a quotation, whether in writing or verbally, constitutes a contract between you and Ryan Kemp Civils and Landscaping on the terms set out here. We will confirm acceptance in writing where possible.

A deposit may be required before work begins. The deposit amount will be stated in the quotation. The deposit covers the cost of materials ordered specifically for your project and is non-refundable if you cancel after materials have been ordered.

Payment

Payment terms will be stated on your invoice. Unless otherwise agreed, payment is due within 14 days of the invoice date. For larger projects, stage payments may be agreed in advance and set out in the quotation.

We accept payment by bank transfer, cheque or cash. We do not accept credit cards.

Late payment may incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend or cease work on any project where payment is overdue.

Variations

Any changes to the agreed scope of work must be requested and agreed in writing before additional work begins. We will provide a revised quote for any variations. Verbal agreements to vary the scope of work are not binding.

Cancellation

If you wish to cancel before work has started, please notify us in writing as soon as possible. Cancellation fees may apply if materials have been ordered or if we have reserved time in our schedule for your project.

If work has already begun, you will be charged for work completed to that point and any materials already purchased or ordered for the project.

We reserve the right to cancel or suspend work if site conditions are unsafe, if access to the site is unavailable, or in circumstances beyond our reasonable control. We will give you as much notice as possible in these situations.

Our Responsibilities

We will carry out all work to a reasonable standard and in accordance with relevant regulations and industry guidelines. We hold appropriate public liability insurance. Details of our insurance coverage are available on request.

All work is carried out by our own team or, where subcontractors are used, by contractors who we have vetted and who carry their own insurance. We remain responsible for the quality of work carried out by subcontractors on your project.

Your Responsibilities

You are responsible for ensuring that we have clear and safe access to the work area throughout the project. You must inform us of any known underground services, hazards or restrictions affecting the site before work begins.

If you are not the owner of the property, you must confirm that you have the owner's permission for the work to be carried out. We accept no liability for work carried out without the relevant permissions.

You must inform us of any planning restrictions or permissions required before work begins. We will carry out work as instructed but it is your responsibility to ensure that the appropriate permissions are in place.

Liability

Our liability is limited to the cost of the work carried out. We are not liable for any indirect, consequential or economic loss arising from our work, including but not limited to loss of income or damage to third-party property, except where caused by our negligence.

We are not liable for damage caused by pre-existing defects or conditions that were not visible or known at the time of the site visit or the start of work.

If we discover a problem on site that was not identified in the original quotation — such as underground obstructions, poor ground conditions or existing drainage issues — we will inform you promptly. We are not liable for costs arising from such discoveries unless caused by our own work.

Disputes

If you are dissatisfied with any aspect of our work, please contact us in writing within 14 days of completion. We will visit the site to assess the issue and discuss a resolution. We aim to resolve all complaints promptly and fairly.

Where a dispute cannot be resolved between the parties, we may agree to refer the matter to an independent third party for mediation before any legal proceedings are considered.

General

These terms are governed by the law of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update these terms from time to time. The terms in force at the time a quotation is accepted will apply to that project.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full effect.

These terms were last updated in 2025. For any questions, contact us via the details on our Contact page.